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Dealing with the aftermath of an Unattended Death Cleaning Company or hoarding situation can be an overwhelming and distressing experience. The emotional toll, combined with the physical and logistical challenges, requires professional assistance. Selecting the right attended death cleaning company or hoarders cleaning company is crucial to ensure the job is done thoroughly, respectfully, and efficiently. This guide will walk you through the essential considerations to make when choosing a cleaning company for these sensitive situations.

Understanding Attended Death Cleaning and Hoarders Cleaning

Before diving into the selection process, it’s important to understand what these services entail.

Attended Death Cleaning

Attended death cleaning refers to the professional cleanup that follows an unattended death, which is when a person passes away alone and their body is not discovered for a period of time. This can result in decomposition, which poses significant health risks and requires specialized cleaning procedures. These services ensure that the area is not only clean but also safe and free from biohazards.

Hoarders Cleaning

Hoarders cleaning involves the systematic cleaning and decontamination of a residence affected by hoarding. Hoarding can create hazardous living conditions due to the accumulation of items, which often leads to pest infestations, mold growth, and fire hazards. Professional hoarders cleaning companies address these issues with sensitivity and expertise, helping restore the home to a livable condition.

Key Factors to Consider When Choosing a Cleaning Company

Selecting the right cleaning company involves several critical considerations. Here are the key factors to keep in mind:

Certification and Licensing

One of the most important factors is ensuring the company is properly certified and licensed. Look for certifications from recognized organizations such as the Institute of Inspection, Cleaning and Restoration Certification (IICRC). This ensures the company follows industry standards and employs trained professionals who understand the complexities of biohazard cleanup and decontamination.

Experience and Expertise

Experience matters significantly in this field. Companies with extensive experience in attended death and hoarders cleaning are more likely to handle the situation effectively. They should have a proven track record of dealing with similar cases and be knowledgeable about the latest cleaning techniques and safety protocols.

Insurance and Liability Coverage

Check if the company has adequate insurance and liability coverage. This protects you from any potential damages or accidents that may occur during the cleaning process. A reputable company will have comprehensive insurance to cover any unforeseen incidents.

Discretion and Sensitivity

Given the sensitive nature of attended death and hoarding situations, the company you choose must handle the situation with discretion and sensitivity. They should respect the privacy and dignity of the individuals involved and maintain confidentiality throughout the process.

Availability and Response Time

In cases of unattended death, time is of the essence. The cleaning company should be able to respond promptly to your call and start the cleanup process as soon as possible. Quick response times are crucial to prevent further contamination and mitigate health risks.

Equipment and Cleaning Agents

The effectiveness of the cleaning process depends on the quality of the equipment and cleaning agents used. Ensure the company uses state-of-the-art equipment and eco-friendly, effective cleaning agents that are capable of eliminating biohazards and odors.

Customer Reviews and Testimonials

Customer reviews and testimonials can provide valuable insights into the company’s reliability and quality of service. Look for reviews on independent platforms and check the company’s website for testimonials. Positive feedback from previous clients is a good indicator of the company’s competence and professionalism.

Cost and Transparency

While cost is an important factor, it should not be the sole determining factor. A reputable company will provide a transparent and detailed estimate of the costs involved. Be wary of companies that offer significantly lower prices than others, as this may indicate subpar services or hidden charges.

Steps to Choose the Right Cleaning Company

Now that you know what to look for, here are the steps to take when choosing an attended death cleaning company or hoarders cleaning company.

Step 1: Research and Shortlist

Start by researching companies in your area that specialize in attended death and hoarders cleaning. Create a shortlist of potential companies based on their certifications, experience, and customer reviews.

Step 2: Contact and Inquire

Contact the shortlisted companies and ask detailed questions about their services. Inquire about their experience with similar cases, their cleaning protocols, and their response times. This is also the time to check their certifications and insurance coverage.

Step 3: Request an Estimate

Ask for a detailed estimate from each company. Ensure the estimate includes all potential costs, such as labor, equipment, cleaning agents, and any additional services. Compare the estimates to get a sense of the market rate and the value offered by each company.

Step 4: Check References

Request references from the companies and contact previous clients to get first-hand feedback about their experiences. This can provide deeper insights into the company’s reliability, professionalism, and quality of service.

Step 5: Evaluate Professionalism and Communication

Assess the professionalism and communication skills of the company representatives. They should be respectful, empathetic, and clear in their communication. Good communication is crucial to ensure all your concerns and questions are addressed promptly.

Step 6: Make Your Decision

Based on the information gathered, make an informed decision. Choose the company that not only meets your budget but also has the right certifications, experience, and positive client feedback. Ensure they are transparent about their processes and costs and that you feel comfortable working with them.

Red Flags to Watch Out For

While evaluating potential cleaning companies, be mindful of the following red flags:

Lack of Certification and Insurance

Avoid companies that cannot provide proof of certification and insurance. This is a critical aspect of ensuring the safety and quality of the cleanup process.

Poor Communication

If a company is unresponsive, unclear in their communication, or unwilling to answer your questions, it’s a sign of potential issues. Effective communication is essential for a smooth and efficient cleanup process.

Unrealistically Low Estimates

While it’s tempting to choose the lowest bid, be cautious of companies that offer significantly lower estimates than others. This could indicate hidden charges or a lack of thoroughness in their services.

Negative Reviews and Complaints

Pay attention to negative reviews and complaints. While no company is perfect, consistent negative feedback about their services, professionalism, or reliability should be a major concern.

The Importance of Professional Cleaning Services

Engaging a professional attended death cleaning company or hoarders cleaning company is essential for several reasons:

Health and Safety

Decomposition and hoarding situations can pose serious health risks due to biohazards, mold, bacteria, and pests. Professional cleaners are trained to handle these hazards safely and effectively, ensuring the area is thoroughly decontaminated.

Emotional Relief

Dealing with the aftermath of an unattended death or hoarding can be emotionally taxing. Professional cleaning services provide much-needed relief by handling the physical cleanup, allowing you to focus on the emotional aspects and healing process.

Legal and Compliance

Professional cleaning companies are aware of the legal requirements and regulations related to biohazard cleanup and waste disposal. They ensure that the process complies with local, state, and federal laws, avoiding potential legal issues.

Thoroughness and Expertise

Professionals bring expertise and experience to the table, ensuring that the cleanup is thorough and meticulous. They have the right tools, techniques, and knowledge to handle even the most challenging situations effectively.


Choosing the right attended death cleaning company or hoarders cleaning company is a critical decision that requires careful consideration. By focusing on factors such as certification, experience, insurance, discretion, and customer reviews, you can make an informed choice that ensures the job is done properly and respectfully. Remember to follow the outlined steps, watch out for red flags, and prioritize professionalism and communication throughout the process. Engaging a professional cleaning service not only ensures a safe and thorough cleanup but also provides invaluable emotional relief during a difficult time.



About the Author

Justin Brandon